Privacy Policy

Effective Date: [18/02/2025]

Euranka Sarl ("Euranka," "we," "us," or "our") is the data controller responsible for the processing of personal data in connection with the services offered via our website, www.coquette.ai (the "Service"). This Privacy Policy describes how we collect, use, disclose, and protect your personal data in compliance with the Swiss Federal Act on Data Protection ("FADP") and the General Data Protection Regulation ("GDPR") applicable to users in the European Economic Area ("EEA").

By using the Service, you confirm that you have read and understood this Privacy Policy.

1. Definitions

  • Personal Data: Any information that relates to an identified or identifiable individual.
  • Processing: Any operation performed on personal data, such as collection, storage, use, or deletion.
  • Controller: The entity that determines the purposes and means of processing personal data.

2. Data We Collect

We collect the following categories of personal data:

  • Account Information: Name, email address, username, and password (encrypted) required for registration.
  • Usage Data: Conversations, interactions with AI, preferences, and settings.
  • Payment Data: Billing details, transaction history, and subscription status (processed by third-party payment providers).
  • Technical Data: IP address, browser type, operating system, and device information.
  • Communication Data: Messages sent to our support team or submitted through contact forms.

3. Purpose of Processing

We process your personal data for the following purposes:

  • To provide and maintain the Service
  • To manage user accounts and subscriptions
  • To personalize interactions and enhance user experience
  • To process payments and prevent fraud
  • To comply with legal and regulatory obligations
  • To conduct analytics and improve the Service

4. Legal Basis for Processing

We process personal data based on the following legal grounds:

  • Contractual Necessity: Processing required to provide our services.
  • Consent: When you provide explicit consent for certain data uses, such as marketing communications.
  • Legitimate Interests: To improve our services and prevent misuse.
  • Legal Obligation: Compliance with legal requirements.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law.

  • Account-related data is retained as long as the account remains active.
  • Payment and transaction data is retained for up to 7 years for compliance with financial regulations.
  • Conversations and AI interactions are stored for a limited period to improve the Service and then anonymized.

6. Sharing of Personal Data

We do not sell or rent your personal data. We may share personal data with:

  • Service Providers: Third-party companies that help us provide our services, such as hosting, analytics, and payment processing.
  • Legal Authorities: When required by law or to protect our legal rights.
  • Business Transfers: In the event of a merger or acquisition, your data may be transferred to a successor entity.

7. Data Transfers Outside the EEA

If we transfer your personal data outside Switzerland or the EEA, we ensure adequate safeguards, such as:

  • Standard Contractual Clauses (SCCs) approved by the European Commission.
  • Compliance with the Swiss Data Protection Act.

8. Your Rights

As an EEA or Swiss resident, you have the following rights under the GDPR and FADP:

  • Right to Access: Request a copy of your personal data.
  • Right to Rectification: Correct inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your data under certain conditions.
  • Right to Restriction: Request limited processing of your data.
  • Right to Data Portability: Receive your data in a structured format.
  • Right to Object: Object to certain processing activities.
  • Right to Withdraw Consent: Withdraw previously given consent at any time.

To exercise these rights, contact us at [email protected]. We will respond within 30 days in accordance with applicable laws.

9. Security Measures

We implement industry-standard security measures to protect personal data from unauthorized access, disclosure, or alteration. However, no system is completely secure, and we cannot guarantee absolute security.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze service usage. You can manage your cookie preferences through browser settings.

11. Children's Privacy

The Service is not intended for individuals under 18. We do not knowingly collect data from minors. If we become aware of such collection, we will take steps to delete the data.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. If significant changes are made, we will notify you via email or a notice on the Service. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

13. Contact Us

For any questions regarding this Privacy Policy or your data rights, contact us at:

Euranka Sarl
Rue grand Pré 2a – 1007 – Lausanne – Switzerland
Email: [email protected]